services, application softwares, etc. made available from the MyToyota portal/app, as well as to
the creation and use of your MyToyota account.
applicable, you are agreeing to the following terms with Toyota Ireland and Toyota Motor
Europe NV/SA, Avenue du Bourget/Bourgetlaan 60, 1140 Brussels, Belgium ("TME"),
which are jointly responsible for the MyToyota portal/app and are together referred to in these
between you and Toyota, in order to:
- access and use the MyToyota portal/app; and
- be able to become a member of MyToyota and open and use a MyToyota account.
1. MyToyota account
If you open and use a MyToyota account, you are responsible for maintaining the confidentiality
of your MyToyota account and related password, as well as for restricting access to the
device(s) through which you access your MyToyota account (for example, your computer) to prevent
unauthorised access to your MyToyota account. You agree to accept full responsibility and are
liable for all activities that occur under your MyToyota account or related password. You should
take all necessary steps to ensure that your MyToyotas account related password is kept
confidential and secure. You should also inform us immediately if you have any reason to believe
that your password has become known to anyone else, or if the password is being, or is likely to
be, used in an unauthorised manner.
You can always reset your password by going on the "Sign In" page and clicking on the "Reset
password" link. You will then be asked to fill in the email address of your MyToyota account.
You will then receive an email with instructions to reset your password and a link you need to
click on. Clicking on this link will take you to a page where you need to write your new
password and confirm your new password and then to click on "Change password" to confirm the
changes. The email with the instructions to reset your password can also be triggered by a call
centre or by a customer support member through the "Administrative Portal". The following steps
then remain the same as described above.
Please ensure that the details you provide us with are correct, up-to-date and complete. Please
also inform us immediately of any changes to the information you provided us with when opening
your MyToyota account or afterwards. You can access and update much of the information you
provided to us in the "My Profile" area of the MyToyota portal/app.
Toyota reserves the right, at all times and at its discretion:
- to refuse access to the MyToyota portal/app,
- to refuse the opening of a MyToyota account, and
- to terminate or remove a MyToyota account.
A cookie is an alphanumeric identifier that we transfer to the hard drive of your computer
through your Web browser in order to enable our systems to recognise your browser and to provide
- The Help-menu on the menu bar of most browsers will tell you how to prevent your browser
from accepting new cookies, how to have the browser notify you when you receive a new cookie
and how to disable cookies altogether. Additionally, you can disable or delete similar data
used by browser add-ons, such as Flash cookies, by changing the add-on's settings or
advantage of some of the essential features of the MyToyota portal/app and your MyToyota
account, we recommend that you leave them turned on.
- If you do leave cookies turned on, be sure to sign off when you finish using a shared
3. Access to and use of the MyToyota portal/app and your MyToyota account
We will try to ensure an uninterrupted availability of the MyToyota portal/app and your MyToyota
account and error-free transmissions. However, due to the nature of the Internet, an
uninterrupted and error-free access cannot be guaranteed.
Also, Toyota may occasionally suspend or restrict your access to the MyToyota portal/app and/or
your MyToyota account in any case of emergency, for technical reasons (repair, maintenance,
improvement etc.), for security related reasons and/or for the introduction of changes (new
facilities, services, apps, etc.) , without incurring any liability. We will attempt to limit
the frequency and duration of any such suspension or restriction.
Toyota may also block or prevent access to your MyToyota account in case of a (suspected)
breach of confidentiality/security of the account or a misuse thereof.
You are responsible for the choice of your own devices used to access the MyToyota portal/app and
your MyToyota account, as well as the products, services or apps via the MyToyota portal/app,
including the compatibility of such devices in terms of software and technological fitness to
receive the Services. You are also responsible for keeping your devices up to date, including,
but not limited to, by installing any updates or new releases when these are made available by
4. Access to and use of services and apps made available or offered via MyToyota
a) Services and apps made available or offered via MyToyota
- Via the MyToyota portal/app and your MyToyota account ("MyToyota"), you
may have access to various services and apps which are made available to you or which you
can buy or subscribe to.
- The use you may make of these services and apps may also be governed by separate specific
Also, certain services and apps may be made accessible or offered via MyToyota by third
party providers ("Third Party Providers") other than Toyota. These services and apps are
referenced on MyToyota for your convenience. They are provided under the sole responsibility of
the Third Party Service Providers. If you want to access, buy or subscribe to such services and
7 ("Third Party Providers") below for further information.
b) Services linked to a Connectivity Device in your Toyota car (connected services and apps)
- Via MyToyota and/or via your Toyota car you have the possibility to access/subscribe to a
range of specific services and apps if your Toyota car is equipped with Toyota's
connectivity device (the "Connectivity Device"). You can subscribe to
(Internet) connectivity services ("Connectivity Services") and to related
connected services and apps (together "Services").
- Toyota does not, and you explicitly acknowledge that Toyota does not, provide any
Connectivity Services, Internet access and/or other electronic communication services.
Toyota does not transmit nor convey any (electronic) signals. Toyota is also not responsible
for the transmission and/or conveyance of any (electronic) signals. These Connectivity
Services, Internet access and/or other electronic communication services, as well as the
transmission of any (electronic) signals are provided by the respective Third Party
- The use you may make of the Services will also be governed by separate specific terms of
want to get access / subscribe to any Service, you will have to accept separately and
How to subscribe to the Services.
Once your Toyota car is equipped with any Connectivity Device, you must follow the following
steps in order to subscribe to one or more Services:
- you go to the list of Services and select those you wish to subscribe to;
selected Services, the duration of the subscription, the related fee/price, the payment
related information and instructions on how to unsubscribe from the Service);
- you read our Privacy Notice(s) related to the Services and, where applicable for certain
Services, decide whether to provide your consent for specific types of processing of your
- you insert any additional information requested by Toyota and/or the Third Party Provider in
order to effectively provide you with the Service(s) you have selected. You may correct or
modify such information at any time before confirming your subscription and afterwards;
- Toyota and/or the Third Party Provider will confirm your subscription by email or by other
means of notification.
Use of the Connectivity Device.
moment of the purchase of your Toyota car (for example, in the user manual or in any other
- The Connectivity Device will have to be activated by you. This activation is done either
directly via your MyToyota account or via the Connectivity Device and then confirmed via
your MyToyota account.
- TME and/or its affiliated companies retain all rights on the Connectivity Device and its
content, including, without limitation, any intellectual property rights vested therein.
- Software updates of the Connectivity Device will take place automatically and you hereby
undertake to accept such updates and not to prevent or hinder them in any way. Furthermore,
you undertake to submit your Connectivity Device to periodical maintenance check-ups, as
recommended from time to time by Toyota. Toyota may replace the Connectivity Device at any
time for security reasons, to update the offering of Services or for any other reason based
on applicable laws and regulations.
- Any handling or manipulation of the Connectivity Device and of the Connectivity Device's
software (for example, copying, modifying, reverse engineering, etc.) is prohibited.
- Except for security reasons or where required by applicable laws or regulations, you must
not remove the Connectivity Device from your Toyota car or uninstall any part of its
software. If, notwithstanding the above, you undertake one of these actions, you will
automatically deactivate or discontinue the Services you have subscribed to, without any
right to be reimbursed for the lost subscription period. Furthermore, Toyota will not be
liable for any consequences resulting from the removal or uninstallation which may affect
the functioning of your Toyota car. Finally, you will lose any benefits and commercial
advantages you had acquired by using the Services (for example, insurance or financing
advantages related to the monitoring of data transmitted by the Connectivity Device).
- Please note that once the Connectivity Device in your Toyota car is activated, the
Connectivity Device will transmit data about the geo-location of your Toyota car. This
geo-location data is necessary for the functioning of the Services which you will have
subscribed to. Therefore, if you deactivate the Connectivity Device, please be aware that
you will not be able to access and use any of the Services.
Use of the Services.
- The offering of the Services is subject to applicable consumer protections laws and
- If applicable and provided you are to be considered a consumer under the applicable
national consumer protection laws and regulations, you have the right to withdraw
from the subscription contract you have concluded via MyToyota in relation to the
use of the Services within fourteen (14) days from the conclusion of such contract
without giving any reason.
- Your right to withdraw from such contract will thus expire after fourteen (14) days from
the day of the purchase of your subscription.
- To exercise your right of withdrawal, you must inform us of your decision to
withdraw from your subscription by an unequivocal communication sent to us within
the fourteen (14) days (withdrawal) period. For this purpose, you may, but are not
obliged to, use the attached model withdrawal form.
- You can use one of the following in order to send us your decision to withdraw from your
subscription: please email email@example.com
- If you withdraw from your subscription, we will reimburse to you (i) all the fees
received from you for such subscription with the exception of the part of the fees
paid by you which corresponds to the part of the Services that have been provided to
you, upon your specific request, until you have communicated us your decision to
withdraw from your subscription, and (ii) the costs of delivery, if any (with the
exception of the supplementary costs resulting from your choice of a type of
delivery other than the least expensive type of standard delivery offered by us),
without undue delay and in any event not later than fourteen (14) days from the day
on which we are informed about your decision to withdraw from your subscription. We
will carry out such reimbursement using the same means of payment as you used for
the initial transaction, unless you have expressly agreed otherwise; in any event,
you will not incur any fees as a result of such reimbursement.
- You expressly acknowledge that you cannot withdraw from your subscription in case
the Service concerned has been provided in its entirety before the expiry of the
fourteen (14) days (withdrawal) period following the purchase of the subscription
(e.g. purchase of 1 month Connectivity Services and usage of the entire data limit
before the expiry of the fourteen (14) days (withdrawal) period).
- The renewal, suspension and termination of each of the Services are specified in the
- You acknowledge and accept that any use of the Services, including when using them in your
Toyota car, is under your sole responsibility and at your sole risk, and that Toyota and/or
its affiliates, as well as our suppliers, are not liable for any damages you may incur
yourself or you may cause to third parties in connection with such use. We expressly
exclude our liability for any and all indirect or consequential damages, including, but not
limited to, loss of data, reputational damage, loss of profit, loss of anticipated savings,
loss of earnings and business interruptions.
- You also acknowledge that you are solely responsible for any use, storage,
protection and distribution of any data which has been provided to you or which you
have access to in relation to or as a result of your use of the Services.
- Any usage of any of the Services made available from your Toyota car must be done at all
times in accordance with applicable legislations and in a safe and secure manner so that it
does not interfere with or disturb the driving of the car and/or other participants in
- Toyota and/or its affiliates do not ensure the accessibility, quality or accuracy of any of
the Services that Toyota or any Third Party Provider makes accessible or provides through
MyToyota at all times and in all situations, or the adequacy of the Services with regard to
your specific needs or intended purposes or those of other drivers or passengers of your
Toyota car or of third parties.
5. Licence to access and use of MyToyota
Toyota grants you a limited licence to access and make personal use of the MyToyota portal/app
and your MyToyota account, but not to download (other than page caching) or modify it, or any
portion of it, except after a prior explicit written consent of Toyota.
The use of the MyToyota portal/app and the creation and use of the MyToyota account are for free.
As regards the Services mentioned in Section 4 above, or any other service or app, a fee, if
any, will be explicitly specified.
Toyota reserves the right to modify, discontinue, suspend or replace any service or app available
or offered through the MyToyota portal/app at any time and at its discretion. In such case,
Toyota shall inform you reasonably in advance thereof. Toyota shall not incur any liability as a
consequence of its decision.
This licence does NOT include (a) any re-sale or commercial use of this website or its contents,
(b) any collection and use of any product listings, descriptions or prices, (c) any derivative
use of this website or its contents, (d) any downloading or copying of account information for
the benefit of another merchant or (e) any use of data mining, robots or similar data gathering
and extraction tools.
The MyToyota portal/app or any portion thereof may not be reproduced, duplicated, copied, sold,
resold, visited, or otherwise exploited for any commercial purpose without the prior explicit
written consent of Toyota.
Furthermore, you are not allowed to undertake any of the following:
- Frame or use framing techniques to enclose any trademark, logo or other proprietary
information (including images, text, page layout, or form) of Toyota and its affiliates
without explicit written consent;
- To use any meta-tags or any other "hidden text" utilising Toyota's or its affiliates' names
or trademarks without the explicit written consent of Toyota;
- Act inappropriately by engaging in a behaviour that cannot be expected from a honest user
acting in good faith;
- Duplicate, license, sublicense, publish, broadcast, transmit, distribute, perform, display,
- Attempt to or actually override any security component;
- Remove any copyright, trademark or other proprietary rights notices; and
- Collect, use or transfer any information, including, but not limited to, personally
identifiable information, also known as "personal data".
In case of any unauthorised use Toyota shall be entitled to terminate the access to and use of
the MyToyota portal/app and/or your MyToyota account and/or any services or app related thereto
with immediate effect and without being liable to you for any compensation.
6. Intellectual property
All marks indicated on the MyToyota portal/app and any related website are trademarks or
registered trademarks of the company Toyota Motor Corporation, with head office in Japan, and
are valid in the European Union and/or other jurisdictions.
Toyota's graphics, logos, page headers, button icons, scripts and services and apps names are the
trademarks or trade dress of Toyota. Toyota's trademarks and trade dress may not be used in
connection with any product or service that is not Toyota's, in any manner that is likely to
cause confusion among customers or in any manner that disparages or discredits Toyota.
All trademarks not owned by Toyota Motor Corporation that appear on the MyToyota portal/app and
any related website are the property of their respective owners, who may or may not be
affiliated with, connected to, or sponsored by Toyota.
Toyota shall retain any and all rights on the data obtained from the use of the MyToyota
portal/app, its content, services and apps, etc., in anonymous form, and any subsequent use of
or analysis performed by Toyota based on such data.
7. Third Party Providers
Third Party Providers may made accessible, provide or sell products, services or apps through the
We are not responsible for checking, evaluating and/or validating any of these Third Party
Providers' products, services or apps. We do not warrant nor endorse the offerings of any of
these Third Party Providers and we are not in any way responsible or liable for any action from
the Third Party Providers and/or for the content, quality and/or performance of their products,
services or apps.
selling their products, services and apps, which you will have to accept specifically. You
TME will not be responsible and incur any liability for any damage you might suffer or you might
cause to third parties as a result of your use of the MyToyota portal/app and/or your MyToyota
We reserve the right to make changes to the content, services, application software, etc. of the
term will be deemed severable and will not affect the validity and enforceability of any of the
10. Events beyond our reasonable control
We will not be held responsible or liable for any delay or failure to comply with our obligations
12. Governing law and jurisdiction
accordance with the laws of Ireland. You agree, as we do, to submit any dispute to the exclusive
jurisdiction of the courts of Ireland.